FAQ

FAQ'S We are here to help!

How do I find out what my ring size is?


The best way to accurately determine your ring size is to visit one of our stores or visit a local jeweller and have your finger professionally measured. If you are unable to do this, please feel free to use our sizing chart as the next best option. Please note that this is merely a guide and we cannot be held responsible should the ring not be an accurate fit. Please be sure about your ring size before ordering.


Do we do engraving?


Yes we do laser engraving. If you have a special engraving request, please contact our head office at info@pearlanddiamonddesigns.co.za


How long will it take for me to get my Pearl & Diamond products?


Some of our online purchases are made to order, which means we will need roughly 7 – 15 working days from the payment date to process and manufacture your order. Once your piece is complete and has passed our quality control it will be shipped. Local South African shipping takes around 3 to 5 days. If you need your order in a rush, please contact us on info@pearlanddiamonddesigns.co.za and we will endeavour to accommodate you. 


Why does my Pearl & Diamond Designs jewellery piece not look exactly like the product online?


All Pearl & Diamond Design jewellery items are manufactured using high quality natural gemstones and metals (unless otherwise indicated). Due to the nature of the materials used and the handcrafting often involved in the manufacturing process there will be slight variations in shape and size. This is especially true when it comes to gemstone and pearl jewellery. We try our best to accurately capture the essence of the jewellery piece digitally, but we also believe it is the little differences that make your jewellery piece unique and one of a kind. 



How do I care for my jewellery?


All Pearl & Diamond Design jewellery items are manufactured using high quality natural gemstones and metals (unless otherwise indicated). Due to the nature of the materials used and the handcrafting often involved in the manufacturing process there will be slight variations in shape and size. This is especially true when it comes to gemstone and pearl jewellery. We try our best to accurately capture the essence of the jewellery piece digitally, but we also believe it is the little differences that make your jewellery piece unique and one of a kind. 


How do I go about getting a custom made Pearl & Diamond Design piece?


We specialise in creating custom made fine jewellery pieces for our clients. If you wish to consult with one of our designers please email us at info@pearlanddiamonddesigns.co.za or visit one of our branches at Clearwater Mall, Cradlestone Mall and Fourways Mall. Our response time may take between 1 to 3 working days, and we will get back to you as soon as we can.


I  bought someone a gift from

Pearl & Diamond Designs.

Can I ship it directly to them? 


Yes, simply provide us with their shipping address and give us their name in the comment box when placing your order. Please advise if invoice needs to be included.


Do you have all your online products displayed in-store as well?


At Pearl & Diamond Designs, we pride ourselves in specialising in unique designs. Most of our designs are made to order and consequently we do not have every design on our online shop in our physical stores. We will always have new and unique items in our physical stores. Should you visit our stores and we do not have the item you were looking for, please contact us and we can custom make a similar item especially for you. 


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