We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at customercare@pddesigns.co.za
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
These are the terms and conditions that apply when you use www.pearlanddiamonddesigns.co.za (‘our website’) to purchase goods from Pearl & Diamond Designs.
When you register a profile on our website, you will be required to select a user name and a password (i.e. your credentials). You will be asked for your credentials every time that you shop online on our website. It is your responsibility to keep your credentials private and secure and not share them with anyone. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.
Credit card, debit card and EFT payments are accepted for online purchases.
Gift certificates purchased online (issued by Pearl & Diamond Designs) may be redeemed online, whilst gift cards issued in store may be redeemed in store. Gift certificates may not be exchanged or refunded for cash. It is the buyers’ responsibility to keep the gift voucher code private and secure. When redeeming a gift certificate in store, the original certificate must be presented. If you have received a physical gift certificate and would like to spend it on our website or would like to spend your electronic gift card in store, please contact us at info@pearlanddiamonddesigns.co.za and our head office staff will assist you with redemption of the gift certificate.
Items will only be shipped once Pearl & Diamond Designs has received payment for the ordered items.
Orders placed on our website may be cancelled by visiting Your Orders on our website or by emailing info@pearlanddiamonddesigns.co.za.
Cancellations must be received by midnight on the day prior to the date of delivery.
If you cancel your payment for any reason or if your payment card ceases to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs.
Pearl & Diamond Designs reserves the right to cancel orders for the following reasons:
Any amounts paid to Pearl & Diamond Designs in respect of an order that has been cancelled by Pearl & Diamond Designs shall be refunded to you.
A 50% deposit is payable upfront on all orders for custom made items.
Upon receiving a custom order, Pearl & Diamond Designs will estimate a date of completion. This date is merely an estimate and, wherever possible, any unexpected delays will be communicated to you.
Custom orders are made to your specific requirements and prices may vary from stock prices listed online due to additional designing costs required and varying quality factors of the selected materials.
Half of the 50% deposit paid (that is to say 25% of the total cost) is non-refundable in the event that the order is cancelled.
If you are dissatisfied with any item purchased online from our website, you may return it within 14 calendar days from the date of purchase for an exchange or refund.
Pearl & Diamond Designs will conduct exchanges after 14 calendar days from the date of purchase only if there is a material defect in the product. Pearl & Diamond Designs will not exchange items with damage resulting from wear and tear, whether normal or heavy. Damage as a result of heavy wear is usually indicated by dents or scratches on the materials.
Should you request an exchange, the value of the item originally purchased will be applied towards the purchase price of the newly purchased item. Should the value of the originally purchased item be less than the newly purchased item, you will be liable to pay the balance. Should the value of the originally purchased item be more than the newly purchased item, you will be entitled to a refund of the balance.
Please note if you ordered more than one item in an order and only returned part of the original order, only what is returned will be exchanged or refunded, not the whole order.
For hygiene reasons earrings for pierced ears may not be returned or exchanged, unless faulty.
Refunds will not be given for special orders, discounted items or altered items (this includes items that have been engraved).
Pearl & Diamond Designs reserves the right to cancel any sale and/or your registration on our website in the event of a breach of any of the terms of the Terms.
You may return the item purchased online from our website either to our head office (by courier) or in person to any Pearl & Diamond Design (Gauteng) store. Returns are logged by sending an email to info@pearlanddiamonddesigns.co.za.
Our head office is located at 443 Ontdekkers road, Florida Park, 1709, South Africa. If you choose to return the item to head office by courier, please email us at info@pearlanddiamonddesigns.co.za with the tracking details.
The returned item must be accompanied by the original sales receipt, packaging and all certificates.
Unless the returned item is faulty, the returned item must be is in its original, new, unused, saleable condition.
All returns with items containing diamonds over R5 000 at valuation price will be subject to a certified diamond test. Any items failing the certified diamond test will not be refunded. We will immediately notify you should an item fail the certified diamond test and the item will be returned to you.
Subject to the inspection of the returned item, refunds will be processed within 10 - 14 calendar days from the date that the returned item has been received at the Pearl & Diamond Designs head office.
The refund may take a few more days to reflect in your account.
Please take note that our online store uses a separate bank account from the physical Pearl & Diamond Design stores. Refunds in respect of items purchased from our online store that are returned to our Pearl & Diamond Designs stores will not be processed in store upon the return of the item. Such items will be sent by the relevant Pearl & Diamond Designs store to head office, from where the refund will be processed, subject to the Terms.
Risk in the purchased item will pass to you or your authorised representative on delivery in circumstances where Pearl & Diamond Designs has received full payment for the purchased item.
In other circumstances, Pearl & Diamond Designs will retain ownership of the item until payment is received in full.
It is your responsibility to inspect the purchased item immediately upon delivery and to inform Pearl & Diamond Designs within a reasonable time should the item be apparently defective or damaged.
Should an item be returned to Pearl & Diamond Designs, you will remain liable for the risk of any theft, loss or damage to the item, until such time as the item has reached the selected Pearl & Diamond Designs store or the Pearl & Diamond Designs head office, depending on the selected return option.
Items purchased from our website will be shipped to you at any designated address in South Africa, once Pearl & Diamond Designs has received payment for the item in full. The shipping costs are borne by Pearl & Diamond Designs. As noted above, risk in relation to the purchased item will pass to you upon delivery.
Should an item be damaged or stolen prior to being delivered to you, all related risk will be borne by Pearl & Diamond Designs. Should an item be damaged in these circumstances, Pearl & Diamond Designs should be notified by email to info@pearlanddiamonddesigns.co.za and the item must be returned to Pearl & Diamond Designs. If possible, Pearl & Diamond Designs will repair the item, or replace the item if repair is not possible, at no additional cost to you. Should neither repair nor replacement be possible, you will be refunded.
Pearl & Diamond Designs is not responsible for any incorrect delivery addresses provided to us.
If you require international shipping, kindly contact info@pearlanddiamonddesigns.co.za prior to placing an order. Take note that you may become liable for customs and import duties and other taxes or fees in addition to the purchase price.
Should you return an item purchased on our website to Pearl & Diamond Designs for exchange or refund, any costs incurred to return the item to Pearl & Diamond Designs will be for your account. This includes courier fees, should you elect to courier the item to our head office. Take note that risk in relation to the returned item will pass back to Pearl & Diamond Designs only once the item has been received by Pearl & Diamond Designs, either at head office or at any of the three Pearl & Diamond Designs stores. We therefore recommend that you take out insurance when utilising a courier service.
Should an item be returned to you due to failing the certified diamond test, you will be responsible for any shipping costs incurred to effect the return of the item to you. Payment of shipping fees will need to be done via EFT.
Should you return an item to Pearl & Diamond Designs due to being faulty, but an inspection by Pearl & Diamond Designs reveals that the item is in fact not faulty, you will be responsible for any shipping costs incurred to effect the return of the item to you. Payment of shipping fees will need to be done via EFT Payment.
Pearl & Diamond Designs may debit your payment card for the delivery fees in respect of any late cancellations.
In the event that an item is exchanged, the customer will be liable for shipping fees except where orders (after discounts and promotions) exceed the value of R800.